Data protection
We handle your data carefully
Data protection statement of the EOS Group
EOS mercator inkasso GmbH (EOS mercator) is a member of the EOS Group and is therefore bound by the following data protection statement.
Thank you for visiting our website. We take the protection of your privacy very seriously when collecting, processing and using your personal data in accordance with the law and want you to feel comfortable and above all safe when browsing our website. The data protection statement applies only to this website. It does not apply to websites that are linked to this one.
Anonymous data collection
You can in principle visit our website without telling us who you are. We learn only the name of your Internet service provider, the web page from which you visit our site, and the web pages you visit on our site. This information is evaluated for statistical purposes. As an individual user, you remain anonymous.
Collection, use, transmission and processing of personal data
The personal data collected from this website is used only to process contracts and to deal with your queries. If you have any further questions on the subject of the EOS Group’s data protection policy, you can find answers in our FAQ section. You can also request information about your data by letter or email at any time from the following address. Suggestions are also welcome.
Data Protection Officer of the EOS Group
Helga Gustke
KG EOS Holding GmbH & Co
Steindamm 71
20099 Hamburg, Germany
datenschutz@yXdZasMZdseos-solutions.com
Data Protection FAQ
 What are personal data? |
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Personal data consist of information that can be assigned to you personally, e.g. your name, address, telephone number and e-mail address. This does not include information not directly related to you personally.
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How is EOS mercator using my data? |
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The personal data gathered from websites of EOS mercator are processed and used only for handling contracts and dealing with your inquiries.
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What are cookies? |
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A cookie is a small data record that can be stored on your hard disk. This data record is created and then sent to you by the web server with which you have set up a connection via your web browser (e.g. Internet Explorer, Firefox). The cookie means that you can be recognized when revisiting the website without having to input the data that you have already entered on a previous visit.
Most browsers currently have standard settings which mean that they accept cookies automatically. However, you have the option of adjusting your browser so that it rejects cookies or displays them in advance. You can also delete cookies from your system (e.g. in Windows Explorer) at any time. To do this, please use the help function in your browser.
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Does EOS mercator use cookies? |
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EOS mercator uses temporary session cookies that are saved for the duration of your visit. The cookie contains the session ID and lapses as soon as you quit the browser. This cookie is usually not saved on the hard disk; it resides in the computer's main memory. You can activate or deactivate the use of cookies via your browser.
This website uses etracker technology (www.etracker.com) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID and can be aggregated to a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.
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Do I have a right to demand information? |
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Of course you have a right to know what personal data of yours we are saving. Please contact the Data Protection Officer at EOS.
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Do I have a right to data alteration, blocking or deletion? |
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You are entitled to have inaccurate data corrected at any time. In special cases you can block data if their accuracy is not proven. Laws may be in conflict with their deletion, however - particularly with regard to data gathered for accounting-related purposes.
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Are my data forwarded to third parties? |
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In principle your data will not be forwarded. However, we may commission service providers to process your inquiries and your use of our services. These service providers have been contractually committed by us to observe the legal provisions on data protection and are not deemed third parties in data protection terms.
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What about e-mails? |
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If you send us messages using the forms provided on the website, please note that your e-mails as well as the data you enter in the forms are still being transmitted without encryption technology.
When you communicate by e-mail, the data you have entered may possibly be viewed by third parties or even altered while on its way to us. We, for our part, cannot guarantee the protection of your data during transmission. In principle it is possible that unauthorized third parties (hackers, etc.) might intercept and read your data or even manipulate its contents. This can also happen without being noticed. The same applies if we reply to your inquiry by e-mail. Although the probability of a hacker intercepting your message to us and our response to you can be regarded as very low, at present we can only advise you to avoid communicating by e-mail if you want to rule out this risk.
If you send us personal data by e-mail, you do so voluntarily and on your own responsibility. Please let us know if you do not want us to respond to you by e-mail. Otherwise we assume that if you have contacted us by e-mail, you also agree to receiving a reply by e-mail. If we send you a reply by e-mail, in the interests of discretion we will not transmit any sensitive information and will couch the e-mail message in general terms. We will always send communications that are subject to data protection as a normal letter. We therefore advise you to send us your full postal address with every e-mail request so that we can reply by letter if necessary. If you send us an e-mail, your e-mail address will be used only for correspondence with you. If you want to send us an e-mail with sensitive content, we urge you to encrypt it to prevent unauthorized viewing and tampering during transmission.
To encrypt your message, you need a suitable encryption network. We use the Pretty Good Privacy (PGP) software, which can also be obtained free of charge over the Internet. Please use only this key to encrypt your e-mail, as otherwise we may not be able to read it.
We will soon make our PGP key available to you. Until then, please send us any important information by post
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Does this declaration on data protection also apply to other providers? websites? |
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These data protection statements do not apply to websites from other providers that can be accessed via links on the websites of EOS mercator. Please therefore observe the regulations of other providers regarding data protection.
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What about the security of the technology used during the transmission of my data? |
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Personal data saved by EOS mercator are saved in secure operational environments and are not accessible to the public. In certain cases, e.g. when specifying your access data for the webaccount function, personal data are encrypted using secure technology before the transaction is carried out. Our servers use Secure Socket Layer (SSL) technology to protect the transmission of personal data. This means that communication between you and the servers of EOS mercator takes place using a recognized encryption method (currently SSL Version3, 128 bit).
If your browser supports SSL, this function will protect the transmission of personal data. In this case, most browsers will tell you whether the SSL protocol is being supported by showing a small dialogue box or icon. You can find more information via your browser's help function. Nearly all modern browsers support SSL. If your browser has limited functionality and you are unable to use SSL, we recommend using the latest version of your browser.
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Are my connection data being saved? |
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EOS mercator saves log files during visits to the websites (e.g. your IP address, etc.). We use these data for anonymous statistical evaluations and to improve our online services by making the most interesting sites easier to access. For this purpose we also evaluate how users navigate around our sites. In addition, we process or use data after termination of the connection only insofar as it is necessary to establish further connections, possibly to detect telecommunication faults and to detect misuse of our telecommunications services. We also delete your connection data no later than the day following the termination of the connection.
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What data protection rules apply to the debt collection process? |
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During collection assignments on behalf of our customers, we collect and process personal data. When we handle debt collection contracts for our customers, personal data of debtors are transmitted to credit agencies. If our customers have questions about their collection accounts, we ask them for certain personal data in order to establish the legitimacy of the query.
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Contacts for questions or information inquiries |
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For questions, comments, complaints and requests for information in connection with our declaration on data protection and the processing of your personal data, please contact our Data Protection Officer at the following address:
Data Protection Officer
Helga Gustke
KG EOS Holding GmbH & Co
Steindamm 71
20099 Hamburg,
datenschutz@yXdZasMZdseos-solutions.com
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